Missing a potential lead to form abandonment translates to lost business, which is why form abandonment is a critical component of conversion rate optimization. Form abandonment is most likely the leading driver of lost revenue online for your company — esp. considering studies suggest, on average, over 2 in 3 form visitors leave before completion.
For that reason, we’ll elaborate on how to easily track form abandonment in Google Tag Manager.
How to track form abandonment with Google Tag Manager
- Add your website: As a preliminary step to setting up form abandonment in Google Tag Manager, you’ll need to just login to Insiteful & visit the Domains page and add your website where indicated in the screenshot below.
How to create Tags in Google Tag Manager
Many of you are probably already well acquainted with GTM: every interaction you want to track needs a tag (and sometimes, a trigger). For the sake of simplicity in this example, we’ll assume you want to trigger form abandonment tracking on all web forms, so the default “All Pages” trigger should be fine — you won’t need to create or change any triggers. If you want to track all form entries and form abandonment with GTM, you’ll need to create a Tag; here’s how to make one:
- Go to Tags
- Press New button
- In Tag Configuration choose Custom HTML:
- Ensure the Trigger is set as “All Pages”; if you’d only like to track form abandonment on specific pages, feel free to tweak accordingly.
- Simply paste the tracking code as indicated above in the instructions above. That’s all there is to it!